Guest Relations
 
 

Guest Relations

We want to make sure you have a great time at Magic Waters. So we’re always available to answer questions, offer advice and hear your suggestions. Visit us at the Guest Relations kiosk at the Main Gate when you arrive at the park, and our helpful staff will be happy to assist you however we can.

GUESTS WITH DISABILITIES
All of the slide/tube attractions require climbing stairs. The wave pool (Tsunami Bay) and the lazy river (Splash Magic River) are both wheelchair-accessible. 

Magic Waters offers water wheel chairs for guests to access our zero-depth attractions. Stop by our First Aid Office for additional information.

We strive to safely accommodate the needs of all guests including guests with disabilities. With specific questions, please visit the park to speak directly with a member of our team. 

SERVICE ANIMALS

Trained service animals are welcome at our Six Flags Parks. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals. Miniature horses that have been individually trained to do or perform tasks for people with disabilities will qualify as service animals.

Service animals must be house broken and remain on a leash or harness and under the control of their handler at all times. Owners are responsible for disposing of their animal’s waste. Guests whose service animal demonstrates aggressive and/or annoying actions toward a Guest or Team Member will be directed to remove the animal from the park.

Service animals are welcome in most locations of the park. Our rides/attractions and pools are not equipped, or designed for, accessibility to service animals. Therefore, a member of your party must be available to stay with the animal while you ride. 

Further, the park has service animal relief areas for the convenience of guests and their service animals.

Park Map

LOST PARENTS
There are no lost children at Magic Waters, only lost parents. If your child becomes separated from your group, don’t panic! Contact the nearest host/hostess or security officer for assistance, or visit Guest Relations. Before entering the park, be sure to instruct children to contact a host or hostess for assistance, should their parents become lost. We also encourage you to establish a special meeting place in advance, just in case your group becomes separated.

PARK ANNOUNCEMENTS
We regret that personal pages cannot be broadcast through the park.

PARK SECURITY
Your safety is our priority. All guests are required to pass through metal detectors and have their bags inspected. Inappropriate items should be left at home or in your car.

RAIN AND SEVERE WEATHER
Guest safety is our number one priority. There are certain weather circumstances that may cause the entire park to close earlier than scheduled or not open at all. If rain, wind or electrical storms force us to close certain rides for your safety, they will re-open as soon as safe operations can be assured.

 

 

Frequently Asked Questions

General Information 

What types of jobs does Magic Waters offer and how do I apply?

Magic Waters offers jobs in various departments that are fun and fulfilling, whether they are for the season or for the long term. You may find this information and apply online on the Jobs page of our website.

APPLY NOW

What kinds of food does the park have?

Magic Waters has food for every taste. Grab a bite to eat at Surfside Café, Paradise Pizza or Tiki Tacos. Just need a snack, like a pretzel, churro or nachos? Try Beachside Funnel Cakes, Hawaiian Hideaway or the Snack Shack. Magic Waters will also offer Dippin’ Dots.

View Dining Guide

What is the mailing address and phone number?

Magic Waters 7820 Cherryvale N Blvd, Cherry Valley, IL 61016
847-249-4636

Is there WiFi or Internet access at Magic Waters?

Yes, we offer free WiFi throughout the park.

Park Information 

How do I re-enter the park if I have to leave for some reason?

Guests who leave the park and plan to return must get their hand stamped before they leave the park at the exit turnstiles. When Guests return to the park, they must enter through the main entrance turnstiles with a proper hand stamp or re-entry will not be allowed. This includes Members and Season Passholders. Season Passes and Memberships can only be scanned once per day. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden.

Is there a place to store my belongings inside the park?

Lockers are located next to the Snack Shack near the center of the park for a nominal daily rental fee. The prices are as follows:
Standard $12
Large $15
Jumbo $20
Payment for rentals can only be made at the location of the lockers in the park.

Are pets permitted at Magic Waters?

Pets are not permitted in the park. Many of our lodging partners gladly accept pets at their hotels. Trained service animals are welcome at our Six Flags Theme Parks. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. For the health and safety of your pet, do not leave it in your car for any length of time while visiting the park. Magic Waters will call Animal Services to rescue your pet at your expense, which may also result in prosecution.

For more information please visit the park and speak to a member of our team, or call 847-249-1776. 

Is smoking permitted in the park?

Magic Waters is a smoke-free environment. Smoking (including E-cigarettes) is prohibited everywhere within the Park.

Does Magic Waters have a dress code?

Waterpark Clothing

Appropriate bathing suits are required for guests using pools and slides at the waterpark. You must wear a lined swimsuit. No street clothes, cut-offs, athletic clothing or "thong" bikinis are allowed. In addition, swimwear with buttons, snaps, rivets or zippers is not allowed. Aqua-socks are allowed in the Tsuanami Bay Wavepool, Splash Magic River, Tiki Island and the Little Lagoon.

Young Children

To provide our guests with a high degree of health safety, all children age three and under must wear tightly fitting reusable plastic swim pants whether or not they are toilet-trained. Swim pants in a variety of prints and patterns are available for purchase in the gift shop. (Note: Commercial swim diapers such as Huggie's Little Swimmers are not acceptable without the tightly fitting reusable plastic swim pants worn over the top of them.)

Additional Information & Six Flags Policies

In keeping with our family-friendly atmosphere, and for health and safety reasons, Magic Waters and Six Flags strictly enforces this dress code. Please visit our Park Policies page for these Dress Code requirements.

DRESS CODE REQUIREMENTS

 

Where can I find information for guests with disabilities?

Magic Waters offers water wheel chairs for guests to access our zero-depth attractions such as the Splash Magic River and Tsunami Bay Wave Pool. Stop by our First Aid Office for additional information.

Visit the Guest Services page for information on accessibility at Six Flags parks. With specific questions, please visit the park to speak with a member of our team.

GUEST SERVICES

Can I bring my selfie stick or monopod into the park?

Selfie sticks, monopods, and similar items are not allowed inside Magic Waters and any Six Flags parks.

What happens if I lose something while at the park?

Magic Waters is cleaned after hours and items are turned into Guest Services but if a guest loses an item during the day on one of the slides, it should be reported to the Guest Services located in the center of the park. Guests may fill out a lost report and a lifeguard can search the ride for the item. Lost items are kept up to two weeks.

Are laser pointers permitted at Magic Waters?

For the safety of our Guests and employees, laser pointers are not permitted.

May I bring my own food and beverages into Magic Waters?

Food, Drinks and Coolers

Food, beverages, coolers and grills may not be brought into the park. The only food exceptions are for food allergies as described below and infant food, in non-glass jars. Magic Waters prohibits the use of grills and open flames in and around the property, including parking lots.

Food Allergies

Guests who suffer from sensitivities or life-threatening allergies may bring food into the park if they do not feel comfortable with the menu options available. In this case, the food must be limited to the individual with the allergy and may contain: two sealable sandwich bags (7x8 inches) and one snack to accommodate their visit (such as a piece of fruit, or a fruit bar, or a snack that fits in a sandwich bag). One small soft-sided cooler may be brought into the park to carry these items. No outside beverages are permitted. Please see Security or Guest Services at Magic Waters to receive a medical sticker.

Can I bring a folding chair into the park?

No, folding chairs are not permitted inside the waterpark. We do have beach chairs and picnic tables located throughout the park for your convenience.

What happens if it rains?

While some rides and shows may close due to rain or wind, they are opened as soon as the weather clears. Refunds and rainchecks are not offered.

Are children’s play pens allowed inside of the waterpark?

Yes, play pens are welcome inside the waterpark. Large cribs are not permitted.

Can I rent my own tube for the day at Magic Waters?

Yes, we offer both daily tube rentals and season tube rentals for our Season Pass Holders and Members. The prices are as follows:
Daily Single Tube: $8
Daily Double Tube: $10
All Season Tube: $30
Daily Tube rentals are only available at the park. All Season Tube rentals are available at the park and online.

Can I bring arm floats, puddle jumpers, baby floats or other flotation devices to Magic Waters?

Any flotation device brought into the park must be US Coast Guard approved. Lifejackets are available free of charge. Our lifejackets are US Coast Guard approved and staff will fit all guests and children with the appropriately fitting lifejacket. Lifejackets are available at Tube Rental, next to the Tsunami Bay Wave Pool. All young swimmers and non-swimmers are encouraged to wear a properly fitted lifejacket while enjoying the waterpark.

Do you have any suggestions if our party gets separated?

Arrange a meeting place and time should your party become separated. All lost children are brought to Guest Relations. Lost parents are also directed to Guest Relations. Parents with lost children can fill out a lost child report. This report is relayed to all team members carrying radios throughout the park.

Attraction Information 

Are there restrictions for guests with casts?

Guests with casts are not permitted on any water ride or attraction.

Are there rides for small children to enjoy?

There are multiple family friendly areas and splash zones for small children and families to enjoy together, including Little Lagoon and Tiki Island.

What is considered exceptional size where rides are concerned?

Safety is our number one priority. Guests with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the entrance to each ride and at Guest Services.

What is the loose article policy at Magic Waters?

Loose articles are not permitted on rides and should be left with non-riders or secured in lockers. Magic Waters and its employees are not responsible for lost or stolen items. Loose articles of any kind (including but not limited to sunglasses, hats, cell phones, etc.) may not be taken past the queue entrance.

Are their restrictions for guests with prosthetic devices?

There are restrictions on certain rides, depending on the prosthetic device. Please visit the park to speak with someone in Guest Services or call 847-249-1776.

What ride restrictions are there?

Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. These restrictions are listed on the specific ride pages throughout our website, and on signs posted at each ride.

Pricing and Admission 

Where can I buy a Season Pass or Membership?

You can buy a Season Pass right here on our website. Follow the link below for more information!

SEASON PASSES

What if I have an unused Season Pass from a prior season?

Unfortunately, 2018 Season Passes are not valid at Magic Waters. Purchase a 2019 Season Pass or Membership for the best value at Magic Waters.

Where can I buy a ticket or find out how much tickets are?

Tickets will be available for purchase online and at the ticket booths. You can save more by buying in advance. Follow the link below to purchase a ticket!

BUY TICKETS

Park FAQs 

Does my Six Flags pass get me into Magic Waters?

To find out if your pass gets you into Magic Waters, as well as view other discounts, check out your portal! If you have a Gold Plus, Platinum, Diamond, or Diamond Elite Membership, your pass will get you into Magic Waters. If you have a Six Flags Great America or Magic Waters Combo Season Pass, your pass will get you into Magic Waters.

PASS PORTAL

I already bought a Magic Waters Season Pass and/or Dining Pass for 2019. Will it work?

For guests with a Rockford Park District 2019 Magic Waters Season Pass, communication on the process to receive the correct pass has gone out, so please check your emails for a note from Magic Waters & Six Flags with instructions on the process. If you have a current Rockford Park District 2019 Magic Waters Season Pass and have not received any email from us, please give us a call at 847-249-1776. Magic Waters Dining Passes will be converted to Six Flags level Premium Dining Passes. This level gets each Dining Pass Holder lunch, dinner, snack, and an All Season Drink Bottle.

Does my child need a Season Pass or ticket?

Children two years old and younger receive free admission to Magic Waters. A guest does not need a season pass until turning three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the current season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.

Do I have to pay for parking?

Parking costs $10 for each vehicle at Magic Waters.
Guests with Gold level Season Passes or guests with Gold Plus, Platinum, Diamond, or Diamond Elite Memberships have parking included on their pass.
We will also offer an All Season Parking Pass both online and at the park for $40 each.

Is there a Magic Waters only Season Pass?

Yes, there is a Magic Waters only Season Pass. It grants admission only to Magic Waters for the season, including special offers like Bring a Friend days, coupons on food and retail, and more. It can be found on our Season Pass page.

SEASON PASS PAGE

This year we are also offering a Splash Pass - get unlimited visits to Magic Waters for the season! Check that out on our Tickets page.

TICKETS PAGE

Ad: We are having a sale on Season Passes! Click for more info.