Frequently Asked Questions
We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:
Frequently Asked Questions
General Information
When does the park open?
Click here for the operating calendar.
What are the operating hours?
For more information, see our park calendar.
What are the current ticket prices?
Six Flags Hurricane Harbor offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options.
What special events are planned for this year?
Visit our events calendar for upcoming events. We add performances throughout the season, so be sure to check back often.
What kinds of food does the park have?
From hamburgers and fries to chicken or pizza, there are eateries for every taste conveniently located throughout the park. Salads are available, plus delicious treats such as funnel cakes and ice cream. Six Flags Hurricane Harbor proudly serves Coca-Cola products throughout the park for your enjoyment as well. Check out our food listings page.
How do I get information about Six Flags Hurricane Harbor and the area?
You may visit the various pages on the website to find information on all of our rides, activities and attractions, as well as local lodging.
Where can I get a map of the park?
Our park map is available online. In addition, once you arrive at Six Flags Hurricane Harbor, there are park maps available at the front gate as you enter the park. They are also available at Guest Relations.
What types of jobs does Six Flags Hurricane Harbor offer and how do I apply?
Six Flags Hurricane Harbor has positions in various departments, and you may find this information and apply online.
What is the mailing address and phone number?
Six Flags Hurricane Harbor Route 537 P.O. Box 120 Jackson, NJ 08527 732-928-2000
What is the email newsletter and how do I receive it?
The email newsletter, In The Loop, is sent several times a month with updates on special events and discounts. Be sure to join In The Loop to have the latest news, great offers and other specials delivered to your inbox. Join now!
Can I bring my selfie stick or monopod into the park?
Selfie sticks, monopods, and similar items are not allowed inside Six Flags parks.
Park Information
Do you rent strollers and wheelchairs?
Six Flags Hurricane Harbor does not offer strollers or wheelchairs for rent.
What happens if I lose something while at the park?
Lost and Found is located at the main entrance next to the Security Check Queue Lines. Attendants cannot be responsible for articles left at rides. Please secure all loose articles in a locker. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. For information regarding a lost article, please call (732) 928-2000, extension 2151, or report a lost item online.
May I bring my own food and beverages into Six Flags Hurricane Harbor?
Food, beverages, coolers and grills may not be brought into the park. The only food exceptions is for food allergies as described below and infant food, in non-glass jars. Six Flags Hurricane Harbor NJ prohibits the use of grills and open flames in and around the property, including parking lots. Guests who suffer from sensitivities or life-threatening allergies may bring food into the park if they do not feel comfortable with the menu options available. In this case, the food must be limited to the individual with the allergy and may contain: two sealable sandwich bags (7x8 inches) and one snack to accommodate their visit (such as a piece of fruit, or a fruit bar, or a snack that fits in a sandwich bag). One small soft-sided cooler may be brought into the park to carry these items. No outside beverages are permitted. Please see Security at Six Flags Hurricane Harbor NJ to receive a medical sticker.
Where can I find information for guests with disabilities?
All of the slide/tube attractions require climbing stairs. The wave pool and the "lazy river" are both wheelchair-accessible. More information is available at Guest Relations.
My family will be visiting. What can we all do together?
There are plenty of rides and activities your family can enjoy together while visiting Six Flags Hurricane Harbor. Stop by Guest Relations for help planning your day at the park. We have even more ideas on our tips for family fun page.
Attraction Information
Are there restrictions for guests with casts?
Six Flags Hurricane Harbor does not allow casts on any of our water slides.
What are the most popular rides for thrill-seekers?
Thrill seekers are sure to enjoy one of our 10 amazing water slides including the extreme body slide, Jurahnimo Falls, towering 75 feet above Hurricane Harbor. Visit our all rides page for a complete listing.
Are there rides for small children to enjoy?
Little buccaneers can have a blast splashing around at Discovery Bay or Caribbean Cove. This children's area features water play structures, slides, waterfalls and much more. Families can enjoy the Taak It Eez Ee Creek, Discovery Bay or the Big Bambu and Reef Runner. Check out our rides page for more information.
Trip Planning
Which hotels are close?
Please see our lodging page for more information.
Is there a place where I can leave my pets?
Six Flags suggests that pets be left home. Animals are not permitted inside the park, with the exception of service animals.
Online Purchases
Do tickets have an expiration date?
Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.
What if I cannot print my ticket(s)?
Check to make sure your printer is plugged in, properly connected and turned on. Make sure that all color and black ink cartridges contain ink and are working properly. If you are not sure that you have ink, please print a test page such as an email or a photograph. If you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.
How do I get my season passholder coupon book?
Your special offers will be automatically loaded to your Season Pass or Membership Pass card. You will not receive a coupon book. Please visit mypass.sixflags.com to see all the benefits of your Pass!
Why is there a $1 "pending transaction" on my credit card statement?
If you purchased tickets and received a confirmation number, or if you tried to purchase tickets but the transaction did not complete, you may see a $1 "pending transaction" when reviewing your online credit card statement. The $1 transaction is used by the credit card networks to verify certain information prior to authorizing a purchase. In ALL cases this $1 transaction will automatically drop off and you will not be charged the extra dollar.
Can I pick up my order at the park?
A "will call" option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.
How can I look up my receipt or reprint my Print-N-Go order?
To look up your receipt, enter email address and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.
What if I lose my Print-N-Go Ticket(s)?
If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.
What should I do if I can't print my online tickets?
You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.
How can I reach Customer Support?
We provide 24x7 technical support for our online store at (407) 261-4290. Our eCommerce technical support team can ONLY help you complete a purchase and CANNOT provide ANY assistance with Memberships, refunds, events or park merchandise (if you ask them to help with anything other than online purchases they will ask you to contact the park directly).
If you need to contact us about your Membership, please visit the member support center online. If you need assistance with anything else, please visit our Contact Us page.
How do I print my tickets at home?
Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate! You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets. You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen. If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s). For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.
What is the Easy Payment Plan?
A billing program where the cost of the Pass can be paid over several months. See the Easy Payments Frequently Asked Questions.
Why can’t I view the online store?
This e—commerce website requires the free Macromedia Flash Player 8. Please download Flash Player 8, and try viewing the store again. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial—up modems is 56k.
Why did I receive a special online offer via email, but my friend didn't?
Like many companies, Six Flags occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Unfortunately, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to add participants.
What if I made a mistake when ordering items from this site?
Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate. The ecommerce call center staff cannot process a refund under any circumstances. Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location. Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.
What is the refund policy for online ticket purchases?
Tickets, Season Passes and all vouchers purchased on this site are non-refundable. Six Flags does not offer cancellations, refunds, rain checks or exchanges. Please be sure you have selected the correct park, the correct date, the correct tickets and the correct number of tickets before completing your purchase. The ecommerce call center staff cannot process a refund under any circumstances. Tickets are non-transferable and will only be accepted at that theme park or water park location for which they were purchased. Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.
I can't complete the order because I don't know all of the information about the season passholder. What should I do?
You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.
Pricing and Admission
What are the current ticket prices?
Six Flags Hurricane Harbor offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options.
Does my child need a Season Pass or ticket?
Children two years old and younger receive free admission to Six Flags Great Adventure & Safari and Hurricane Harbor. A guest does not need a season pass until they turn three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.
Does Six Flags Hurricane Harbor offer a discount on admission for groups?
Yes, groups of 15 or more people are eligible for a group discount. You may visit the groups page.
How much is parking?
Parking prices can be found here.
What should I do if I can't print my online tickets?
You can have your tickets printed for you for a small fee at the Guest Relations building. You will need your credit card used to order the tickets, I.D. and your order confirmation number.
Do you offer a non-rider discount?
No, Six Flags Hurricane Harbor is a pay one price facility. Because of the breadth of activities offered for all ages, Six Flags maintains the pay-one-price policy for all Guests to enjoy the slides and other water areas.
I lost something in the park. What should I do?
Head on over to Lost and Found located in Hometown Square. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. Report your lost item online on our Lost & Found information page.
